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Turning Mad into Glad: Improving Service, Handling Complaints

March 23, 2023 @ 12:00 pm - 1:30 pm

NOTE: Once you sign up for one part of this series, you will be signed up for all parts (no need to re-register).

This dynamic four session series is full of strategies for a successful and profitable sales program. In each session Louis shares insightful and easy to initiate tools and strategies for increasing your business network and profits. Sales people compete for potential customers and this series will ensure you can separate yourself from the competition. Having educated thousands of sales and marketing professionals in the US, Canada and Europe, Louis focuses on increasing profits. In four sessions the sales series will be like no other you have ever attended – full of tips, tools and strategies for building your business.

Session #4: Turning Mad into Glad: Improving Service, Handling Complaints

Nothing is more talked about than the service of a salesperson/organization. Learn to move a customer from mad to glad. This program is a crash course in quality service including comments to avoid, how to develop key customer service strategies, how to allow your customers to be your business consultants, the value of thanking customers for a complaint, and how to create a customer-driven mindset. Understand the difference between reality and appearance in creating the best customer service experience for your customers. Learn why one the most important parts of quality service is to “pick up the phone, since there is money on the line.” Learn how to handle complaints creating a win-win agreement for all involved.

Cost: Free

Copy of the recording and materials will be sent to all attendees.